Frequently Asked Questions
Registration
Q. How do I see or edit my registration details?
A. Once you are registered and logged in to the event website, click My Passes and select the pass you would like to edit. Scroll down and click the Edit Responses button. Make your preferred changes and click Save.
Q. I have an in-person pass, but I can no longer attend the event. Can I transfer my pass to someone else?
A. Pass transfers are reviewed on a case-by-case basis. Please email events@youngliving.com.
Q. I can no longer attend convention in-person. Can I change my in-person pass to a virtual one?
A. Since virtual event access is included in an in-person pass, you may cancel your current pass and register again to choose the virtual pass.
You can cancel your in-person registration by following these steps:
1. Login to your registration and select My Passes
2. Click the pass you would like to remove
3. Select Cancel Pass and confirm
Pass transfers are available if you have someone who would like to attend in your place.
Q. I tried to cancel my registration, but my refund didn’t process. What do I do?
A. Please email events@youngliving.com.
Q. Can I purchase a convention pass for a guest and/or my downline?
A. Young Living account holders who are active and in good standing can purchase group passes by clicking the Purchase Group Passes button within registration.
Q. How does the group pass work?
A. Once a group pass is purchased, the purchaser will provide a coupon code to the new registrant. The coupon code can be applied to the discount code section when the new registrant checks-out.
Q. How can I modify or manage the group passes I have purchased?
A. Follow the steps below:
Login to the account you purchased the group passes under and visit the event website
Click Coupons in the navigation pane (located below My Passes)
Select a coupon code to view if it has been used, and who it has been used by.
Q. What happens if I purchase a guest pass and don’t fill all spots purchased?
A. All unused and cancelled passes will fall under the current cancellation policy. Please see the refund policy on the Registration Guidelines page.
Q. My child is attending convention with me, but the child does not have a personal email address. How can my child register to attend this event?
A. If the new passholder is a child and does not have an active email address please review the information below. We have a way for the parent/guardian to bypass the unique email address requirement. This process allows you to receive email communications for the child's registration. Upon creating an account through the registration system (non-YL login) you will use your email address and add +1 before the @ sign.
Example: I am the guardian of Jenny Smith. My email address is janesmith@yl.com. I will create an event account for Jenny with the following email address: janesmith+1@yl.com
If you have more than one child attending the event, no problem! You can increase the number like this: janesmith+2@yl.com.
Q. I can no longer attend in-person convention. Will I still receive my in-person event swag?
A. In-person event swag is only available onsite during the event. If someone else is attending the event and wants to pick up your swag for you, refunds are not provided once a convention pass has checked-in at the event.
General
Q. How much does it cost to attend the convention?
A. Please see the Details page for the pricing schedule.
Q. What is the refund policy for the convention?
A. Please see the Registration Guidelines page.
Q. What is the structure of the Young Living convention for 2025?
A. The 2025 New Heights convention will be a regional convention for the U.S. & Canada markets. All Brand Partners from around the world are invited to attend. Join us July 16–19!
Q. Are virtual passes available for this event?
A. The New Heights Convention in Salt Lake City, Utah, have a hybrid offering with passes for both in-person and virtual experiences available now for purchase! Virtual registration will be open from now until Friday, July 11, 2025 at 11:59 p.m. MT.
Q. What is the refund policy for the convention?
A. Refunds will be issued according to the schedule below:
July 15–December 31, 2024: 100 hundred percent
January 1–March 31, 2025: 75 percent
April 1–May 31, 2025: 50 percent
June 1–30, 2025: 25 percent
No refunds will be issued after Sunday, June 30, 2025
Q. Will there be translations and ASL interpretation provided for this event?
A. Translation and interpretation services will be provided based upon requests received through the registration process. Please note that we require a certain number of requests for any given language to provide translation and interpretation services.
Q. Can my children come with me to the 2025 New Heights Convention?
A. If an attendee would like their child to participate in the General Session, a convention pass must be purchased for them, excluding nursing infants.
A mother’s room will be provided for nursing mothers with a live feed of the session broadcast to it.
Q. Can I bring my children or people who are not registered for the convention to the closing event?
A. No, only those with an in-person convention pass can attend the closing event. No additional passes to the closing event can be purchased.
Q. What ADA accommodations will be in place at the event?
A. ADA-designated entrances will be provided. These entrances will open approximately 10 minutes before doors open to each general session. ADA seating will be marked and is available for you and one guest. You may not receive the same reserved seat for each general session, so please don’t leave belongings behind at the seats.
Q. Can I add the closing event to my registration, and is there an additional fee to attend?
A. The closing event is included in the in-person convention pass; registration may be required. Additional information will be provided as convention dates get closer.